Unified Service Desk

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Creating a USD Custom Hosted Control from Scratch


Anyone that has worked with USD knows that its Achilles heel is the lack of documentation that comes with it. Microsoft MVP Neil Parkhurst (https://neilparkhurst.com/2016/06/20/usd-the-book/) does a solid job at…


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Deploying Microsoft CRM USD

In my previous blog post, I outlined the Case for Microsoft Dynamics CRM Unified Service Desk (USD). The project in that post has entered its second phase with the third…

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The Case for Microsoft CRM Unified Service Desk

The Case for Microsoft CRM Unified Service Desk For the last 20 years, I have seen technology go in a virtual circle. When I started my career, I worked at…

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